To Our Dear Camp SMILE Campers, Volunteers, Staff and Their Families,
We hope you are all safe, healthy, and at home. We, like many of you, are facing new challenges while trying to find the brighter side during this unusual time.
Camper, volunteer, and staff safety is of huge importance to Camp SMILE. Over the years, we have been able to offer a safe place for campers by being beyond diligent about maintaining a safe and healthy environment. We have closely monitored the COVID-19 pandemic, and have reviewed the best current information available. In light of recent developments, we feel it is in the best interest of our campers and staff to cancel Camp SMILE for the 2020 summer session.
This was a very difficult decision to make. We wanted to wait until the last possible moment, with the newest information, before moving forward with this decision. We are heartbroken, but determined to keep everyone in the Camp SMILE family safe and healthy.
As we move forward, we are hopeful we will be able to offer Fall Respite Weekends. We’ll stay focused on the health considerations of our community, our campers, and our volunteers, and keep everyone informed of our plans.
We know everyone who planned on being a part of Summer 2020 is incredibly disappointed, and sad, to have a summer go by without Camp SMILE. Please know, camp leadership shares the same disappointment and sadness. As we move forward in these uncertain times, we will be doing everything we can to keep the Camp SMILE Spirit alive and well. We have already shared some #CampSMILEatHome activities, and will continue to do so, bringing even more excitement into your homes. Camp SMILE has always been more than a place. We know this is not ideal, but we also know that we’ve always marched to the beat of our own drum, and if anyone can make the best of adapting to tough surroundings, it’s our campers. Keep an eye on your emails and our social media for more information.
Camp SMILE has No Limit to the Adventure, and as we move forward in these uncertain times, we know we will not let our camp spirit be deterred.
Peace, Love, and Camp SMILE,
Matrisza Alvarez, Camp Director
1) Handling payments made on your camp account.
Camp SMILE depends on the community to offer our programming. As we move forward in these uncertain times, we want to offer multiple options to our campers and their families.
To help camp move forward, we are asking families to donate any payments you’ve made to camp. This would be a tax deductible donation, and we will send a tax receipt.
We can issue a full or partial refund. Any amount remaining will be donated to help sustain camp. (Please note, any refunds will be processed as soon as possible, but as we are working remotely, processing time will be delayed and it may take a few weeks for your refund to get back to you.)
Please consider the options above and respond by May 31, 2020 by emailing with your name, your camper's name, and the amount you would like to donate or have refunded.
Camp SMILE will NOT be holding current registration for next summer. Any payments made must be donated or refunded. If you do not respond your preference by May 31, 2020 (in writing, via email), a donation will be made in your name to Camp SMILE.
We appreciate your patience, as it will take us some time to process everyone that was registered for the summer.
2) How can we support Camp SMILE during this time?
Camp SMILE will be impacted by loss of funding and resources. As we plan for our at home camp activities, and hopefully for further in person programming at later dates, we are asking that you consider camp as a place to make a donation to overtime. We, like everyone else, are unsure what the future holds and when we will be back to ‘normal’ (whatever that may mean later). We want Camp SMILE to be there for you on the other side. If you are interested in making a donation at anytime, you may do so online here.
3) May I receive a refund for my camp costs?
Absolutely! You are able to receive a full or partial refund for Camp 2020 costs. Please email with your campers name and the amount you would like refunded. Refunds will be processed in the order they are received, although, as mentioned, there will be delays in processing. All refunds will be issued via check.
As mentioned, we are asking that you consider donating your camp deposit ($85) and any camp payments you’ve made to help us navigate this unique, unexpected financial challenge. (UCP is a 501(c)3 and any donations are tax deductible and you can receive a tax receipt). We can make a donation in your camper’s name, anonymously, or as a family. Please email with your camper’s name, and the amount you would like to donate.
4) Can I hold my registration from this summer for next summer?
No, Camp SMILE will not be holding registration over. This means we are asking all families to make a donation or request a refund prior to May 31, 2020. If a decision is not made in writing (via email) by May 31, 2020, a donation will be made to camp in the amount left on the account.
5) What if I am currently making payments or have a payment that is to be made?
All payments are frozen and are being cancelled. You will have no further payments credited to your account.
6) I have not received my refund, what should I do?
As we are working remotely, we are processing all requests as soon as we are able. Please allow up to 8 weeks for processing time. Refunds will be issued via check. After that time, please feel free to follow up to confirm your refund status.